Test Tayo PH STD Test Kits Philippines

We Want You to Be Happy with Your Purchase

We understand that sometimes things don’t go as planned. This policy explains when we can accept returns, offer replacements, or process refunds. We’ve written this in plain language so you know exactly what to expect.

Returns

Why we don’t accept returns:

For health and safety reasons, we cannot accept returns of test kits once they have been shipped. This is because:

  • Test kits are hygiene-sensitive products that cannot be resold or reused once they leave our warehouse
  • We cannot guarantee the storage conditions or handling of returned kits
  • Accepting returns would incur additional costs

What this means for you:

Once your order is placed and shipped, it cannot be returned for a refund or exchange. Please review your order carefully before completing your purchase.

Replacements

When we can replace items:

We’re happy to send replacement items if:

  • Missing items: Your kit arrived with missing components due to our packing error
  • Damaged items:  Your kit was damaged during shipping (leaking, broken, or compromised)
  • Wrong items: You received the wrong test kit or components

How to request a replacement:

  1. Contact us within 3 days of receiving your order at [testtayoph@gmail.com]
  2. Provide photos or video clearly showing:
    • The unopened packaging (if applicable)
    • All items you received
    • What is missing or damaged
    • Your order number
  3. We’ll review your request within 24-48 hours
  4. If approved, we’ll ship replacement items at no cost to you

What we cannot replace:

We cannot replace items due to:

  • User error or mishandling after delivery
  • Not reading the instructions carefully
  • Ordering the wrong test kit by mistake
  • Changing your mind after purchase

Refunds

When we can issue refunds:

We process refunds only in these specific situations:

  • Out of stock:  We cannot fulfill your order because the item is unavailable
  • Shipping issues:  Your location is inaccessible to our courier partners
  • Our error : We made a significant mistake that we cannot resolve with a replacement
  • Abusive behavior: Severe harassment, threats, or abusive communication toward our staff (we reserve the right to refuse service and refund in these cases)

What we cannot refund:

We cannot process refunds for:

  • Test kits that have already been shipped (due to hygiene and safety reasons)
  • Misuse of test kits due to not reading instructions
  • Ordering the wrong test kit by mistake
  • Change of mind after purchase
  • Completed orders where you voluntarily proceeded with payment

Important: All purchases are made voluntarily. By completing your order, you confirm that you have read and understood this policy.

How Refunds Work

If your refund is approved:

  • Refund method: Bank transfer to your account
  • Accepted banks: BDO, BPI, UnionBank, MetroBank, Security Bank, PNB, or EastWest Bank
  • Processing time: 3-5 business days after approval
  • What we need from you: Your bank account details (account name, account number, bank branch)

Please note:

  • We cannot refund to e-wallets (GCash, Maya, etc.) at this time
  • You are responsible for providing accurate bank details
  • Refunds may take additional time depending on your bank’s processing

Before You Order

To avoid issues:

  • Read product descriptions carefully: Each test kit screens for specific infections. Make sure you’re ordering the right one for your needs.
  • Check your shipping address: Ensure your address is complete and accessible to couriers.
  • Review the instructions: Test kits come with detailed guides. Read them before starting your test.
  • Contact us if unsure: If you have questions about which test to order, message us before purchasing.

Questions or Concerns?

We’re here to help! If you have questions about this policy or your order:

  • Email: testtayoph@gmail.com
  • Response time: Within 24-48 hours (Monday-Saturday)
  • What to include: Your order number and a clear description of your concern

Our Commitment to You

We’re a small business dedicated to providing accessible, private sexual health testing. We want every customer to have a positive experience. If something goes wrong on our end, we’ll make it right.

Thank you for trusting TestTayoPH with your health.

Contact us at testtayoph@gmail.com for questions related to refunds and returns.