Test Tayo PH STD Test Kits Philippines

1. We Take Your Privacy Seriously

At TestTayoPH, we recognize and respect your right to privacy. We are trained in and comply with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, which protects your personal information and gives you control over how it is collected, used, and shared.

This Privacy Policy explains in plain language what personal information we collect, why we collect it, how we use it, and your rights under Philippine law.

2. What Personal Information We Collect

We collect only the information we need.

When you order a test kit:

  • Your name
  • Shipping address
  • Contact number
  • Email address
  • Payment information (processed securely through QR fund transfer)

When you contact us:

  • Your name and contact details
  • The content of your message or inquiry

Automatically when you visit our website:

  • Browser type and device information
  • IP address
  • Pages you visit on our site
  • How you found our website

3. Why We Collect Your Information

We use your personal information only for specific, legitimate purposes:

  • To process and deliver your orders: We need your name, address, and contact details and payment reference information to ship your test kit.
  • To communicate with you: We may contact you about your order, payment verification or to answer your questions.
  • To improve our services: We analyze website usage to make our site easier to use.

4. How We Protect Your Information

We use strong security measures to protect your personal and health information:

  • Encryption: All data transmitted on our website is encrypted using secure technology (SSL/TLS).
  • Secure storage: Your information is stored on secure servers with restricted access.
  • Limited access: Only authorized staff who need your information to do their job can access it.
  • Staff training: Our team is trained in data privacy and confidentiality under the Data Privacy Act of 2012.
  • Plain packaging: Your test kit is shipped in plain boxes with no mention of STD/STI testing.

5. Who We Share Your Information With

We do not sell, rent, or trade your personal information. We only share it when necessary:

  • Courier services: We share your name, address, and contact number with LBC, GoGo Xpress, J&T Express, or other couriers to deliver your kit.
  • Payment processors: We share payment information with our QR payment provider to process transactions.

All third parties we work with are required to protect your information and use it only for the purposes we specify.

6. How Long We Keep Your Information

We keep your personal information only as long as necessary:

  • Order and shipping information: 2 year from your last purchase
  • Customer support records: 2 years from your last inquiry
  • Website analytics: Aggregated data may be kept indefinitely, but it cannot identify you personally

After these periods, we securely delete or anonymize your information.

7. Your Rights Under the Data Privacy Act of 2012

Under Philippine law, you have the following rights:

  • Right to be informed: You have the right to know what personal information we collect and why.
  • Right to access: You can request a copy of the personal information we hold about you.
  • Right to correct: You can ask us to update or correct inaccurate information.
  • Right to delete: You can request deletion of your personal information (subject to legal requirements).
  • Right to object: You can object to certain uses of your information, such as marketing.
  • Right to data portability: You can request your information in a portable format.
  • Right to damages: You may be compensated for damages caused by misuse of your personal information.

To exercise any of these rights, please contact our customer support lines.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Understand how you use our site
  • Improve our services

You can control cookies through your browser settings. However, disabling some cookies may affect your ability to use certain features of our website.

9. Data Breach Notification

If we discover a data breach that may harm your rights and freedoms, we will:

  • Notify the National Privacy Commission (NPC) within 72 hours
  • Notify you directly if your personal information is at risk
  • Take immediate steps to contain the breach and minimize harm

We take all security incidents seriously and will act quickly to protect your information.

10. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 18. If we learn we have collected information from a minor, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

  • Post the updated policy on our website
  • Update the “Last Updated” date
  • Notify you of significant changes via email or website notice

Your continued use of our services after changes means you accept the updated policy.

12. How to Contact Us

If you have questions, concerns, or requests about your personal information, please contact us:

Email: testtayoph@gmail.com

We welcome your feedback and will respond to all inquiries within 5 business days.

13. Your Consent

By using TestTayoPH’s website and services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

14. Social Media Contact and Customer Service Support

When you contact us through Facebook, Instagram, TikTokor other social media platforms, we may match your social media profile with your order information to:

  • Verify your identity and provide faster customer service
  • Respond to your inquiries about your orders or test results
  • Keep a record of our conversations for quality and training purposes

What we match:

  • Your Facebook/Instagram/TikTok name or username
  • Your order number, name, or email (if you provide it in your message)

How we use this information:

  • To confirm you are the account holder before discussing your order or results
  • To provide personalized customer support
  • To improve our response times and service quality

What we do NOT do:

  • We do not post about your orders or health status on social media
  • We do not share your information with third parties for marketing
  • We do not use your social media data for advertising without your separate consent
  • We do not publicly tag or mention you in relation to your orders

Your consent:
By messaging us on social media about your order, you consent to this limited matching for customer service purposes. If you prefer not to have your social media profile matched with your order, you can contact us through our website, email, or phone instead.

Security:
We keep records of social media conversations secure and delete them after 2 years, in line with our data retention policy.

TestTayoPH is committed to protecting your privacy and providing you with safe, confidential sexual health testing services.